General 

Can I order with cash, check, or money order instead of using a credit card?

Yes. To place an order with any of the above forms of payment simply fill out an order form. Enclose your form of payment and mail it to Shelf Reliance. To obtain the needed order form please click here.

Does Shelf Reliance accept food stamps?

No. Shelf Reliance accepts all major credit cards as well as cash, check, or money order.

Is Shelf Reliance's facility USDA and FDA approved?

Yes. We have USDA inpsectors on site four days a week and establishment numbers for meat production. We are included in the inspection program for the Utah Department of Agriculture, which falls under the FDA.  We also have a third party audit yearly to ensure we are in conformance to all government regulations regarding food.

Why does Shelf Reliance charge local taxes on all purchases?

Our business model, as with all models in the direct sales industry, requires us to pay state tax in states where Shelf Reliance has established a "nexus," or a substantial, frequent, and continuous physical presence in the state (such as having consultants in that state).

Food Rotation Systems

What can sizes can I store and rotate?

We have three track sizes that will store and rotate almost any can. Small tracks will hold cans like tuna, soup, and vegetable cans (up to 17 cans in each track). Medium tracks will hold medium-sized cans like chunk chicken and large fruit cans (up to 11 cans in each track). Medium tracks will also hold small cans. Large tracks will hold cans of all sizes, from small to gallon-sized (#10) cans. When you choose your system, select the proper configuration and number of tracks that will work for the cans you plan to store and rotate.
 *Please note: Units with an 18" depth cannot hold gallon-sized (#10) cans.

How many cans will my unit hold?

The total number of cans supported in your Shelf Reliance system largely depends on the size(s) of cans you plan to store. If you store and rotate only #10 cans in your system, the number of cans you can store will significantly decrease over small cans of tuna or tomato paste. The standard configuration of our Harvest 72" unit will hold approximately 480 cans. If you have questions about other units, please feel free to contact us.

Keep in mind that the total number of cans varies from home to home, as no two individuals store and rotate the same food. For this reason, Shelf Reliance units are adjustable and customizable, allowing you to store a variety of cans in one system and raise or lower your can capacity to suit your needs.

Do I need a lot of space to store my unit?

Shelf Reliance offers a variety of different products that will fit virtually any space. Our smaller CanSolidator line or 27" rotation systems are perfect for small apartments, RV's, and locations without large storage capacity. For larger spaces, Shelf Reliance Food Rotation Systems are an ideal solution. Every unit sits flush against solid surfaces, eliminating wasted space and allowing you to maximize your storage space.

Can I change my track configuration?

Yes! Shelf Reliance tracks are adjustable and interchangeable. Tracks can be exchanged for a small fee additional tracks can also be purchased. To customize your order, please contact a Shelf Reliance representative by calling 877-743-5373. To change the track configuration on an order that has already been placed, please print out an exchange form and send it with the item you'd like to exchange. We'll call you to confirm your exchange upon receipt of your package.

What if I don't have any #10 cans?

Shelf Reliance Food Rotation Systems are perfect for all can sizes. Because our tracks are adjustable and customizable, we can often exchange tracks that won't work for you. We also have several units with standard configurations that don't include tracks for large cans. Ask about 18" depth Food Rotation Systems, which offer a great alternative to the 24" depth systems.

You may also want to look at THRIVE, our line of #10 cans specifically created for food rotation. THRIVE foods are healthy, delicious, and may change the way you store and rotate your food.

What if I buy a system that doesn't fit in my space?

Shelf Reliance has several units and options that will accommodate most needs and living spaces. If you receive a unit that does not work, you may exchange your unit for a more suitable match. There are no penalty charges associated with any exchange; however, you will need to pay all shipping charges and any difference in price associated with your exchange. If you would like to exchange your unit, please fill out the following form and place it in your return box: Return/Exchange Form. Please call our office toll-free at 877-743-5373 with any questions or concerns you may have.

How do I adjust the tracks to fit different cans?

Can tracks are easy to adjust. Simply unclip the track braces (or straps) and move the tracks as needed. When you have reached your desired width, clip the tracks back into place. Once complete, test this adjustment by loading a can and watching it roll. A successful fit allows an undamaged can to roll freely and easily from the back to the draw slot.

Helpful hint: Allow 1/4 inch on each side of the can to ensure smooth movement.

Will glass jars or water bottles rotate in these units?

Our rotation systems do not currently support glass jars or water bottles. We do, however, offer side shelves that attach easily to our FRS units. Our side shelves offer an excellent way to maximize your storage. They are also sturdy and easy to attach.

How can I store my boxed food?

Once you have cleared your cans into one of our Food Rotation Systems, your pantry will allow you to store your boxes with ease. Our side shelves are also great for storing boxes and bulkier food items.

THRIVE Foods

Can families with allergies and special dietary needs eat THRIVE Foods safely?

Many THRIVE Foods are naturally free from common food allergens. Consult individual product pages or click here for information on each food. Please note that our allergen-free foods are processed in the same facility as foods that contain gluten, dairy, soy, nuts, and other food allergens. Our machinery, tools, tables, and workspaces are thoroughly cleaned and sterilized before each new production run. However, in the interest of the safety of those who have serious food sensitivities, Shelf Reliance and THRIVE cannot guarantee that trace amounts of allergens will not be present. 

What are the dates on the bottom of the cans?

The dates printed on the bottom of the cans are the dates that the product was canned.  To find out how long the product will last (shelf-life), see the individual product page or click here for a complete shelf-life list on all THRIVE products.

What are our cans made from?

Both sides of our cans are made of steel. Our can coating is a food-grade gold enamel called Epoxi-Fenolic Gold for metal cans.

Where do THRIVE fruits and vegetables come from?

Our products are all processed and packaged in the US under FDA and USDA regulation.

Are THRIVE meats hormone and antibiotic free?

Because all plants and animals produce natural hormones, a "hormone-free" claim cannot be made. However, no additional hormones are used in the raising of animals for our meat products, or in the subsequent processing and production of our meat products. The animals used for THRIVE meat products are treated with antibiotics as necessary for the health of the animal.

Are Shelf Reliance meat products radiated across state lines?

No, none of our products are irradiated.

What is the difference between monosodium glutamate and autolyzed yeast extract?

Autolyzed yeast extract (AYE) is obtained from yeast through a natural process. AYE contains naturally occurring glutamic acid, which acts as flavor enhancer and is 100% natural. Monosodium glutamate (MSG) is 100% synthesized (manmade) and is made up of highly concentrated sodium salt from glutamic acid.

What type of milk is used in THRIVE cheeses?

Our Mozzarella cheese is made from skim milk. Our Cheddar, Monterey Jack, and Colby cheeses are made from whole milk.

Are THRIVE products Kosher?

Our products are not Kosher at this time.  While many of our products were Kosher at one point, our facility is not Kosher certified and we cannot declare them as such.

Emergency Kits/Supplies

How long should I store my water in a water container?

We recommend rotating water storage yearly.

Do I need to clean my water containers?

Yes, at least once a year you should simply drain and flush your container then refill with clean, treated water.

How does one get the water out of a 30 or 55 gallon container?

A siphon hose can be used to get water out. Siphon hoses screw to the cap at the top of the barrel and uses a simple hand pump to “siphon” the water into the hose.     

Shelf Reliance Tools

What is the minumim budget amount for The Q?

The minimum budget amount for the Q is the amount of your most expensive item.  If your budget is $10 and you have a can that is $12.99 The Q will have no choice but to select that $12.99 item causing your budget to go over.